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 Attention Workers Whose Job Has Been Affected by COVID-19. 

March 13, 2020

If you are a worker who has been totally or partially separated from your job due to Coronavirus, please note that no claim for unemployment insurance may be filed or processed

until an actual lay off from employment has occurred, or until there has been an actual reduction in hours.  When filing your claim for unemployment benefits, please be sure to check the reason for separation as Lack of Work/Lay off.  If you will be filing because of a reduction in hours, you will not receive benefits unless your gross earnings are less than your weekly benefit amount.  Currently the maximum weekly benefit amount in Virginia is $378.


You may file a claim for unemployment insurance through this Website by clicking the link below to File a new claim for unemployment benefits or through our Customer Contact Center by calling 1-866-832-2363 Monday through Friday 8:30am – 5:00pm.


Q&A on Claims Related to Coronavirus Unemployment Insurance


Q.  When should I file a claim for unemployment compensation benefits? A.  You should file your claim on-line through our Website at www.vec.virginia.gov after you have been out of work at least 1 full day.  If you do not have access to a computer you can file your claim through our Customer Contact Center by calling 866-832-2363 Monday through Friday 8:30am – 5:00pm.  Your claim will be effective Sunday of the week in which you submit your on-line application or file through our Customer Contact Center.

Q. What happens after I complete my unemployment insurance application? A.  Once your claim is processed by the VEC you will receive three important documents. The Benefit Rights document will explain your eligibility requirements and what you need to do each week to claim your benefits. The Monetary Determination document will establish how much money you will be eligible to receive. You will also receive a PIN. You will need the PIN to claim weekly benefits and to make inquiries about your claim.

Q.  How much money will I qualify to receive? A.  Depending on your earnings your benefit amount may range from a minimum of $60 per week for 12 weeks to a maximum of $378 a week for 26 weeks. (Refer to your Monetary Determination)

Q.  How soon before I can expect a benefit payment? A.  The first eligible week of any claim is a waiting period week for which you are not paid. Before you are due any benefits, you must be unemployed at least two weeks.  If you are eligible for benefits, a payment should be processed shortly after you claim your second week. You will need to refer to the Benefit Rights document for instruction on claiming weekly benefits.   


As this situation is rapidly changing from day to day across the Commonwealth and the Nation, please check back to our Website regularly for updates on any changes that may occur in how claims are being processed in Virginia.

If anyone has specific questions about their situation or are unsure, they can call 757-865-5800